Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactzenytz@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactzenytz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactzenytz@gmail.com.

Refund Policy

Returns

We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days.

Exceptions

Items damaged due to misuse, missing parts, or returned after the 7-day window may not be eligible for a full refund.

To start a return, contact us at contactzenytz@gmail.com.

Shipping Policy

Processing Time

Orders are processed within 1-2 business days of purchase.

Delivery

We currently ship within India. Delivery typically takes 5-7 business days depending on your location.

Shipping Costs

Shipping charges, if any, are calculated at checkout.

Tracking

You'll receive a tracking link by email once your order ships.

Questions about your shipment? Reach out to contactzenytz@gmail.com.

This Privacy Policy describes how Zenytz ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from zenytz.com.

Information We Collect

When you visit the site, we collect information such as your name, address, email, phone number, and payment details necessary to process your order.

How We Use Your Information

We use your information to fulfill orders, communicate with you about your purchase, and improve our store.

Sharing Your Information

We do not sell your personal information. We share information only with service providers who help us operate our store (such as payment processors and shipping carriers).

Contact

For questions about this policy, contact us at contactzenytz@gmail.com.

These Terms of Service govern your use of zenytz.com. By placing an order, you agree to these terms.

Orders

We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing, or suspected fraud.

Pricing

All prices are listed in INR and are subject to change without notice.

Product Descriptions

We try to be as accurate as possible in describing our products, but we do not warrant that descriptions are error-free.

Limitation of Liability

Zenytz is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Contact